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Shipping & Returns |
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Tractor Mad carefully selects its products and hopes you will be happy with your purchase, however there may be times when you feel you need to return an item to us.
Our returns policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or youve had a change of heart, you can return it direct to us.
Free Shipping
If your item(s) falls into the free shipping category, we will dispatch your order using the most economical option. If the order qualifies for free delivery, but is required urgently, please indicate when ordering and our customer services team will contact you to arrange a more suitable method of postage.
Unwanted Item(s)
There is no need to worry if you have had a change of heart with your purchase, just simply contact our customer services team via the Contact Us form, within 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you.
Please note however, items being returned as unwanted items must be done so in a fully unused condition. If the item was shrink wrapped, it must remain shrink wrapped for resale purpose. We regret that we are unable to accept the return of personalised items unless they are faulty or damaged.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
Please be aware that you need to contact our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.
Faulty Item(s)
Any products that you have received with a defect or are received in error by TractorMad.co.uk; we will be happy to fully reimburse your costs in returning it to us. You shall be responsible for any other service that was provided to you, for example, gift wrap.
Please notify our customer service team within the first 3 working days from receipt of your order.
Change Of Heart
We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you contact us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge and gift wrapping.
Please notify us within 30 days from receipt of your order.
Returning An Unwanted Gift
We have all been there, when we have received a gift and there is a huge embarrassing situation that arises, when you confront your friend and say that you have actually already received this item.
Dont panic! We are more than happy to except them back. The same procedures apply as the ‘Change of Heart’ section.
Please note that refunds can only be processed to the card holder and the original purchaser.
Items Lost When Returning
Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and track able service.
Refunds And Replacements
Refunds for items returned to us within the 30 days of receipt of your order shall be processed within 10 working days.
Returns address:
Please note: Do not return items to this address before reporting the issue to customer services, who will issue you with a returns No. This can be done from the Contact us link in the left panel, or at the top of this page.
TractorMad
Greenways
Cartmel Road
Allithwaite
Cumbria
LA11 7QZ
Please Note That
You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).
These terms do not affect your statutory rights.
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